The Genesis Intelligent Assistant app has claimed the top spot among luxury brands in the prestigious J.D. Power 2024 U.S. OEM Internal Combustion Engine (ICE) App Report. With a remarkable score of 874, the app surpasses the industry average of 742 by an impressive 132 points, setting a new benchmark for excellence in connected vehicle services.
A Milestone Achievement
This accolade places Genesis second overall among all automakers’ ICE vehicle mobile applications. The app’s performance reflects a 77-point improvement over the previous year, driven by Genesis’ unwavering dedication to innovation and customer-centric design within its connected services ecosystem.
Claudia Márquez, Chief Operating Officer of Genesis Motor North America, expressed pride in the achievement:
“This recognition from J.D. Power demonstrates our commitment to delivering exceptional customer experiences. We are always listening to our customers and prioritizing their needs to provide them with the best experience possible throughout their vehicle ownership journey. This is evident through the ongoing development and implementation of new features in the Genesis Intelligent Assistant app.”
Key Drivers of Success
The Genesis Intelligent Assistant app’s rise to the top is fueled by three pivotal factors:
- End-to-End Ecosystem Excellence: A seamless connected car ecosystem ensures optimal app functionality and integration.
- Enhanced Remote Command Features: Improvements in speed, accuracy, and reliability of remote commands enrich the user experience.
- Customer-Driven UX/UI Enhancements: The app’s interface and features are continually refined based on customer feedback.
Designed for Superior Driver Experiences
The Genesis Intelligent Assistant app is purpose-built to anticipate and address the needs of Genesis vehicle owners. Its user-friendly interface and comprehensive suite of tools make it an indispensable companion for modern drivers. Regular updates ensure the app stays ahead of technological advancements, ready to support future Genesis models with cutting-edge features.
About the J.D. Power ICE App Report
The J.D. Power U.S. OEM ICE App Report evaluates ICE vehicle owners’ satisfaction with their brand’s mobile applications. The ranking is based on surveys from ICE vehicle owners and a thorough assessment of over 270 best practices and 150 mobile app functionality-specific attributes. For 2024, the report analyzed 33 top-tier branded apps from automakers in the U.S.
